Growing Possibilities
Leadership Program for Contact Centre Leaders
Transform your leadership journey with tailored coaching and guidance sessions
CCLE Coaching Program
Leading in a contact center is unlike leading in any other environment. Every decision is made under the pressure of real-time performance dashboards, customer satisfaction targets, and high-volume demands. Leaders must balance the emotional labor of frontline teams, rapid-fire problem solving, and the constant pull of technology and customer expectations.
Traditional leadership programs often overlook these realities. That’s why the Contact Center Leadership Excellence (CCLE) program was created, it is to equip contact center leaders with the tools, confidence, and resilience to succeed in this uniquely challenging environment.
Track 1: Intensive Leadership Accelerator (6 Months)
Built for new managers and team leads, this track develops the essential skills needed to lead with confidence and impact.
Track 2: Strategic Leadership Mastery (6 Months)
Designed for leaders ready to step beyond day-to-day operations and shape long-term strategy, culture, and customer experience. It includes all Track 1 modules plus advanced strategic content.
CCLE Coaching Program
(CONTACT CENTRE LEADERSHIP EXCELLENCE)
CCLE Program
Contact Centre Leadership Excellence (Track 2)
Strategic Leadership Mastery : 6 months
This hybrid program is an advanced leadership development journey designed for experienced managers and senior team leaders in contact centers. It builds upon the foundational 6-month accelerator (Track 1) and introduces strategic leadership capabilities required to manage complex teams, drive transformation, and align operations with long-term business goals. Through workshops, coaching, case studies, and applied projects, participants learn how to influence across functions, lead change, design customer experience strategies, and transform organizational culture.
Modules : Strategic Workforce Planning. Cross-Functional Leadership. Customer Experience Strategy. Change Management Excellence. Executive Presence & Communication. Organizational Culture Transformation
Contact Centre Leadership Excellence (Track 1) Intensive Leadership Accelerator : 6 months
This hybrid program is designed to accelerate the leadership capabilities of new managers and team leaders within contact centres. It provides participants with practical tools, coaching, and frameworks to transition from contributor to effective leader, enabling them to manage performance, engage teams, and drive sustainable business results in high-pressure customer service environments.
Modules : Foundations of Contact Centre Leadership. Performance Management Excellence. Team Engagement & Retention (People Development). Crisis Leadership & Management. Communication & Leadership Styles. Action Planning & Sustainability
The Leadership Transformation Accelerator (LTA)
The program that turns management into real leadership
LTA
The leadership landscape is in crisis. Trust in managers has dropped sharply, global engagement among leaders is declining, and over 77% of organizations admit they lack leadership depth across all levels. Traditional training programs, often fragmented into isolated skills or short workshops, are not enough.
That’s why the Leadership Transformation Accelerator (LTA) was designed with a comprehensive 5-month journey that turns managers into leaders capable of driving measurable business transformation. Unlike one-off courses, LTA is a structured hybrid program that combines workshops, coaching, peer learning, and real-world application ensuring leaders don’t just learn, but change how they lead.
T.R.U.S.T Module : TRANSFORM Personal Leadership Foundation. RELATE Building High-Performance Relationships. UNITE Team Leadership & Engagement. STRATEGIZE Strategic Thinking & Execution. TRANSCEND SYSTEMS Change Leadership & Organizational Development
"A leader is someone who knows the way, goes the way and shows the way”
- John C Maxwell
Personalized 1-1 Coach
Sometimes what you need isn’t a group program or a workshop, it’s a space just for you. My one-on-one coaching sessions are designed to meet you exactly where you are, whether you’re looking to grow as a professional, navigate a career transition, facing a crossroads, or learning to bounce back from life’s challenges in your personal life.
Together, we’ll uncover blind spots, clarify your goals, and create actionable strategies that align with your values. Each session is personalized, practical, and rooted in both professional insight and real human experience so you walk away with clarity, courage, and next steps that matter.
Available as single sessions or coaching packages for deeper transformation.
Other Services
Workshops
Interactive. Practical. Transformational.
My workshops are designed to do more than share knowledge, they shift mindsets. Whether it’s customer experience, leadership presence, resilience, or coaching skills, every session is hands-on, participant-driven, and built around real-world challenges.
Expect energy, interaction, and practical takeaways you can use immediately. Each workshop blends engaging activities, reflection exercises, and actionable frameworks to create lasting impact, not just inspiration that fades after the session.
Available as half-day, full-day, or multi-day formats, customized for your organizational goals.
Speaking Engagement
Raw. Bold. Human.
In today’s world, people no longer want polished speeches, they want connection, authenticity, emotionally resonant, and grounded in real experience. That’s exactly what I bring to the stage. I blend my decades of corporate leadership experience with deeply personal chapters from my memoir, A Cinderella Story – Truth Untold. My stories of resilience, grief and rising again transform key leadership concepts into memorable, human lessons.
Whether you’re hosting a corporate conference, women's summit, or resilience workshop, each talk is custom-crafted to meet your event’s energy and objectives.